Shipping:
Orders received before 2pm Central will be processed the same day. All orders over $125 receive free shipping via FedEx ground or FedEx Express, depending on the size and value of the order.
Shipping insurance and Signature Required options are available at checkout for an additional cost.
In the event your item is lost in transit, FedEx provides a basic $100 shipping insurance. Additional insurance is the responsibility of the buyer and is not automatically implied or included.
Please ensure your shipping address is accurate- we are not liable for lost or stolen packages.
Other shipping options - if you prefer USPS or UPS, those services are available at checkout, for a fee.
Returns:
We offer a 14 day return window from the date of delivery of your item. You can take an account credit for the full value of your item, less the original shipping cost, or a refund less a 10% fee to cover shipping and credit card fees charged to us. You are responsible for shipping your item(s) back to us. All returned items must be in 100% new condition, with all items included in the original package - tape, labels, or other items placed on the factory box will make it non-returnable. If it ships in an outer box, it should be shipped back in the same box. In other words, if we are unable to sell the item as factory new, it is not eligible for return. We must receive the item within 7 days of the return authorization or it will not be eligible for return.
To submit a return, complete a return authorization on the website, or email us at info@cajunknife.com to begin the return process.
Items financed via 3rd party (Credova) are not eligible for return.
Cancellations:
If you decide to cancel your order prior to shipment, there is a 5% cancellation fee to cover the costs charged to us by the card processor. We will try and avoid this if the return is caught before the daily "batch". But, if the charge has been batched by the card processor, the fee has already been assessed and cannot be refunded.